Payments
Billing & Payments
Transparent pricing, no hidden fees, and a 30-day money-back guarantee. Everything you need to know about paying for hosting.
FAQ
Billing questions
Monthly plans bill on the same day each month starting on signup. Yearly plans bill once and renew annually. Both save you money - yearly saves 20%, and neither has lock-in (cancel anytime for a pro-rated refund on yearly).
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, and crypto (BTC, ETH, USDC). Enterprise customers can pay via invoice with net-30 terms.
Yes. First-time customers get a 30-day money-back guarantee - full refund, no questions. After that, cancellations are pro-rated for yearly plans; monthly plans continue until the end of the paid period.
No. No setup fees, no bandwidth overages, no region surcharges. The price on the pricing page is the price you pay. Taxes added where legally required (EU VAT, US sales tax in some states).
Panel → Billing → Change Plan. Upgrades happen live with no downtime, and you're pro-rated - you pay the difference for the remaining billing period. Downgrades take effect at the next billing cycle.
Yearly billing saves 20% vs monthly. Loyalty discount of 15% after 6 months. Fleet pricing for 3+ servers on application. Educational and nonprofit discounts available via contact.
Panel → Billing → Invoices. All invoices are downloadable as PDF with full line-item breakdown, VAT info where applicable, and payment history.
We retry automatically for 7 days. We email you before each retry. After 7 days of failed payment, your server is suspended (not deleted) for 14 days. Pay within that window to restore with zero data loss.
Need billing help?
Our billing team handles refunds, invoice corrections, and upgrades during business hours.