Payments
Billing & Payments
Transparent pricing. No hidden fees. 30-day money-back guarantee. Learn all about paying for hosting.
FAQ
Billing questions
Monthly plans bill the same day every month beginning on signup. Yearly plans bill once and renew automatically every year. Both monthly and yearly plans save you money - yearly saves you 20% - and neither has lock-in periods (cancel anytime and we'll give you a pro-rated refund if you signed up yearly).
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, and crypto (BTC, ETH, USDC). Enterprise customers can pay by invoice on net-30 terms.
Yes. New customers can benefit from our 30-day money-back guarantee - a full, no-questions-asked refund. After the initial 30 days, annual plans are pro-rated upon cancellation. Monthly plans will run until the end of the current paid period.
None. No setup fees, bandwidth overages, or regional surcharges. The price displayed on the pricing page is the price you pay. Taxes are applied where required by law (EU VAT, US sales tax for certain states).
Panel → Billing → Change Plan. Upgrades occur in real time with zero downtime. When upgrading your plan, you are pro-rated - you only pay the difference for the rest of the current billing cycle. Downgrades occur at the beginning of your next billing cycle.
Save 20% with yearly billing compared to month-to-month. Receive a loyalty discount of 15% after six months. Discounts available for fleets of three or more servers upon application. Discounts available for educational and nonprofit use upon request.
Panel → Billing → Invoices. Every invoice can be downloaded as a PDF including the line-item detail, VAT information if applicable, and payment history.
Automatic retries occur for 7 days. We email you before each retry attempt. If we're unable to collect payment for 7 days, your server will be suspended (not deleted) for 14 days. Make payment within that period to bring your server back online with zero data loss.
Need billing help?
Refunds, invoice amendments, and upgrades are handled by our billing department during normal business hours.